
Jeanne Dy
I don't recommend this app. Only had a day to access the app and answered 4 surveys. The next day, my account was logged out and couldn't log back in. My credentials didn’t work, and I never received a password reset email. When I contacted support, they eventually replied saying my account was flagged due to "inconsistencies between the data provided and the system-detected settings." However, I used the same phone and was at home the entire time.
9 people found this review helpful
Toluna corporate
September 4, 2025
We're sorry to see that your experience with our app is not at the level we would have liked. We strongly encourage you to report in detail any issue you might encounter to our support team so that we may properly assist you. They can be reached via the app's and site's Contact features, or by email at support@tolunahelpdesk.zendesk.com. Thank you!

Afra Alsharif
This app is a scam, it's been more than a week since there have not been any surveys available, I just want to get points to redeem money but if there are no surveys I can't. They often also kick me in the middle of the survey because my profile didn’t match their preference. Even If I try to click on the contact us button nothing appears, it's as if they didn't put any info because it's actually a scam!!
3 people found this review helpful
Toluna corporate
September 11, 2025
We're sorry to see that your experience with our app is not at the level we would have liked. We strongly encourage you to report in detail any issue you might encounter to our support team so that we may properly assist you. They can be reached via the app's and site's Contact features, or by email at support@tolunahelpdesk.zendesk.com. Thank you!

Latifa Saidi
For several months, whenever I try to take a survey in Toluna it automatically kicks me out. This issue happened first on my PC but the Android app was working fine until it started doing the exact same thing (preventing me from accessing the surveys). I reached out to Toluna and they continue claiming the issue is from my "suspecious" IP. I'm now the one suspecting Toluna. I have so many alternatives to Toluna and they don't claim such things. Maybe your overzealous system needs fixing?