
Cavemans Corner
I have been using the scale and app for 5 months with steady weight loss etc but this past week the metrics are way out of line. I've lost 4lbs in the past 2 weeks through healthy eating and exercise yet my body fat percentage has gone from 23% to 31% in the space of a week which I know is completely wrong. the app also needs to show a graph to show total progress over the duration of use from the 1st point of use. 1 month report is pretty useless.

ShaSha Grace
I like the idea of the app, but it's not functional. It's very disorganized and difficult to navigate, but my biggest complaint is that weigh-in reminders rarely work. I'm in the app daily, so deep sleep isn't the issue. Plus, I have every setting on my phone set to keep this app awake. Still, I get a couple reminders, then they stop. I have to uninstall and reinstall every few days to keep them. Help takes you to a chat, but never connects. I'm shopping for a different brand smart scale.
4 people found this review helpful
"Dear Customer,
So sorry our new APP release has failed you.
Regarding the date sync issue, could you please give us more details for example eufy account for a further check? You can get further help in the following ways and we will reply within 24 hours.
1. Chat with us in EufyLife app
2. Email: support@eufy.com
eufy Team"

Duné de Klerk
I would like to start by saying I do like the Eufy scale and I have used it for the past 2 years. However, I don't like the new version the app for a few reasons. It's very goal driven without the option to remove the goal. What about people with eating disorders or who are pregnant? Why should they have goals set up? Also, the app often doesn't sync with the scale and the numbers are small on the app now so I can't easily see when it didn't sync to try again.
1 person found this review helpful
Sorry for any inconvenience. You can update EufyLife to 2.4.0 and try to connect your scale again. We would appreciate you updating your review if the issue has been fixed.
We hope we can help fix your issue as soon as possible. If there is still any issue, please feel free to contact us at: support@eufy.com.