
Sunčana Zeman
- Flag inappropriate
- Show review history
App is pretty easy to use once you get used to it. Can't add 2 toothbrushes to one device, some people don't own 5 different smart phones /tablets, so even though having 2 or more toothbrushes you can only use one per device. Kids who still don't have all second molars get lower score because there is literally nothing to brush except gums. Or people who maybe miss a few teeth because of medical reasons. Also I live in Germany and app forces me to change my language in my phone to German

Marcello Pasquale
- Flag inappropriate
- Show review history
One good update, one broken update. Still unable to detect the position in the corners of the mouth, and now introducing new annoying settings active by default. No, I don't want to save the session if I pause after 2 minutes. And stop creating multiple unguided sessions for yesterday's guided session. Nice when it works. Edit: lately, if it works once in 4 usages, it's an achievement. Dropping from 3 to 1 star, since detection has gotten significantly worse (older handle).
15 people found this review helpful
P&G Health Care
August 19, 2025
Marcello, we're sorry to hear the position detection isn't working as expected. To help, start with the outside surface of your teeth, guide the brush slowly from tooth to tooth, and hold the brush head in place for a few seconds against each tooth before moving on to the next. We'd like to help further, and invite you to call us at (800) 566-7252

Richard M
The app often doesn't get the area detection right leading to over brushing to get 100% coverage. It also frequently registers 0 seconds brushed after a session that clearly had a time just before turning the brush off. Add in several random disconnects & sessions being broken up when it does register a time brushing and it seems you would be better off just brushing without the app. If it's not going to work right maybe save us all some money by ditching the app & charging less for the brush.
9 people found this review helpful
P&G Health Care
June 11, 2025
Thank you for sharing this review, Richard. We understand your frustration when your Oral-B app isn't working as expected. If the position detection is getting poor coverage, make sure you don't accidentally leave the Bluetooth range. We'd like to learn more about what is going on and help further, so we invite you to call us at (800) 566-7252