
Marcello Pasquale
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One good update, one broken update. Still unable to detect the position in the corners of the mouth, and now introducing new annoying settings active by default. No, I don't want to save the session if I pause after 2 minutes. And stop creating multiple unguided sessions for yesterday's guided session. Nice when it works. Edit: lately, if it works once in 4 usages, it's an achievement. Dropping from 3 to 1 star, since detection has gotten significantly worse (older handle).
15 people found this review helpful
P&G Health Care
19 August 2025
Marcello, we're sorry to hear the position detection isn't working as expected. To help, start with the outside surface of your teeth, guide the brush slowly from tooth to tooth, and hold the brush head in place for a few seconds against each tooth before moving on to the next. We'd like to help further, and invite you to call us at (800) 566-7252

Richard M
The app often doesn't get the area detection right leading to over brushing to get 100% coverage. It also frequently registers 0 seconds brushed after a session that clearly had a time just before turning the brush off. Add in several random disconnects & sessions being broken up when it does register a time brushing and it seems you would be better off just brushing without the app. If it's not going to work right maybe save us all some money by ditching the app & charging less for the brush.
9 people found this review helpful
P&G Health Care
11 June 2025
Thank you for sharing this review, Richard. We understand your frustration when your Oral-B app isn't working as expected. If the position detection is getting poor coverage, make sure you don't accidentally leave the Bluetooth range. We'd like to learn more about what is going on and help further, so we invite you to call us at (800) 566-7252

Pamela Perler
A week ago, the app started crashing as soon as I turned my toothbrush off when I finished brushing. It logged some sessions, but not all of them. I decided to uninstall the app and re-install it and it doesn't crash anymore, except now all my previous data is useless. I signed into my account and while my previous sessions do appear in the history tab, they all are listed as "unguided" which means they don't count for anything, and is especially frustrating given they were ALL guided sessions.
13 people found this review helpful
P&G Health Care
29 April 2025
Pamela, we're so sorry to hear your sessions have changed to unguided, & that the app has been crashing. It may help to sign out and sign back in. If you continue to have troubles, please call us at (800) 566-7252.